Complaint resolution is a priority for us.

Investors can make a complaint:

• in writing to Apex Fund Services, GPO Box 4584, Sydney NSW 2001


• by email to the Pendal Complaints Officer at

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.



Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

Find out how we deal with complaints