Complaint resolution is a priority for us.
Investors can make a complaint:
• in writing to Level 14, The Chifley Tower, 2 Chifley Square, Sydney, NSW 2000 or
• by email to the Pendal Complaints Officer at firstname.lastname@example.org.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001