Complaint resolution is a priority for us.
Investors can make a complaint:
• in writing to Apex Fund Services, GPO Box 4584, Sydney NSW 2001
or
• by email to the Pendal Complaints Officer at pendalcomplaints@pendalgroup.com.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001