Complaint resolution is a priority for us.

Investors can make a complaint:

• in writing to Level 14, The Chifley Tower, 2 Chifley Square, Sydney, NSW 2000 or

• by email to the Pendal Complaints Officer at pendalcomplaints@pendalgroup.com.

 

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers. 

Website: www.afca.org.au 

Email: info@afca.org.au 

Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

 

Find out how we deal with complaints